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Frequently Asked Questions

  • What is Springboard 2?
    Springboard 2 is part of Notting Hill Genesis. It is separate legally, but in practice is managed by us in the same way as your property currently is. Your housing officer will remain the same and other services we provide will continue.
  • Why are you transferring homes to Springboard 2?
    This is a technical solution. By moving ownership from one area of the organisation to another, we will have access to additional funding which we can then spend improving those homes.
  • Why do you need to increase funds to make improvements?
    We want to invest heavily to make significant improvements to your building; improving energy efficiency, replacing components and improving the look and feel. This means we need additional funding that can only be released through this transfer.
  • What are you planning to do?
    Work will be completed by the contractors Notting Hill Genesis uses for planned improvements for all our homes. In most cases, you will be able to remain in your home while work is carried out to your building.
  • How does this impact my tenancy?
    Your tenancy agreement remains the same. Your rent and service charge will remain the same and this work will be at no cost to you. Any new or existing repairs can be raised in the same way, through your housing officer, on My Account or by telephone/email.
  • Will Notting Hill Genesis sell Springboard 2 homes?
    No. Springboard 2 is part of Notting Hill Genesis, so all homes now owned by Springboard 2 are still part of Notting Hill Genesis. It is similar to the way Nestle owns Kit Kat.
  • Can I be involved in decision making?
    We will spend time discussing this change with you and ensure that you understand why the transfer is happening. We want you to be part of thinking about what makes a difference to you. Once decisions are made about the 'scope of work' — what improvements are necessary, where there are design choices we will seek your views.
  • So, what will actually change?
    You will experience very little change in practice. We will invest in your home and make improvements where we can. If your home needs energy efficiency improvements, these are likely to be completed so your energy costs could decrease. Though your payment reference and access to My Account will remain the same eventually you will pay rent to Springboard 2.
  • What is Springboard 2?
    Springboard 2 is part of Notting Hill Genesis. It is separate legally, but in practice is managed by us in the same way as your property currently is. Your housing officer will remain the same and other services we provide will continue.
  • Why are you transferring homes to Springboard 2?
    This is a technical solution. By moving ownership from one area of the organisation to another, we will have access to additional funding which we can then spend improving those homes.
  • Why do you need to increase funds to make improvements?
    We want to invest heavily to make significant improvements to your building; improving energy efficiency, replacing components and improving the look and feel. This means we need additional funding that can only be released through this transfer.
  • What are you planning to do?
    Work will be completed by the contractors Notting Hill Genesis uses for planned improvements for all our homes. In most cases, you will be able to remain in your home while work is carried out to your building.
  • How does this impact my tenancy?
    Your tenancy agreement remains the same. Your rent and service charge will remain the same and this work will be at no cost to you. Any new or existing repairs can be raised in the same way, through your housing officer, on My Account or by telephone/email.
  • Will Notting Hill Genesis sell Springboard 2 homes?
    No. Springboard 2 is part of Notting Hill Genesis, so all homes now owned by Springboard 2 are still part of Notting Hill Genesis. It is similar to the way Nestle owns Kit Kat.
  • Can I be involved in decision making?
    We will spend time discussing this change with you and ensure that you understand why the transfer is happening. We want you to be part of thinking about what makes a difference to you. Once decisions are made about the 'scope of work' — what improvements are necessary, where there are design choices we will seek your views.
  • So, what will actually change?
    You will experience very little change in practice. We will invest in your home and make improvements where we can. If your home needs energy efficiency improvements, these are likely to be completed so your energy costs could decrease. Though your payment reference and access to My Account will remain the same eventually you will pay rent to Springboard 2.
  • What is Springboard 2?
    Springboard 2 is part of Notting Hill Genesis. It is separate legally, but in practice is managed by us in the same way as your property currently is. Your housing officer will remain the same and other services we provide will continue.
  • Why are you transferring homes to Springboard 2?
    This is a technical solution. By moving ownership from one area of the organisation to another, we will have access to additional funding which we can then spend improving those homes.
  • Why do you need to increase funds to make improvements?
    We want to invest heavily to make significant improvements to your building; improving energy efficiency, replacing components and improving the look and feel. This means we need additional funding that can only be released through this transfer.
  • What are you planning to do?
    Work will be completed by the contractors Notting Hill Genesis uses for planned improvements for all our homes. In most cases, you will be able to remain in your home while work is carried out to your building.
  • How does this impact my tenancy?
    Your tenancy agreement remains the same. Your rent and service charge will remain the same and this work will be at no cost to you. Any new or existing repairs can be raised in the same way, through your housing officer, on My Account or by telephone/email.
  • Will Notting Hill Genesis sell Springboard 2 homes?
    No. Springboard 2 is part of Notting Hill Genesis, so all homes now owned by Springboard 2 are still part of Notting Hill Genesis. It is similar to the way Nestle owns Kit Kat.
  • Can I be involved in decision making?
    We will spend time discussing this change with you and ensure that you understand why the transfer is happening. We want you to be part of thinking about what makes a difference to you. Once decisions are made about the 'scope of work' — what improvements are necessary, where there are design choices we will seek your views.
  • So, what will actually change?
    You will experience very little change in practice. We will invest in your home and make improvements where we can. If your home needs energy efficiency improvements, these are likely to be completed so your energy costs could decrease. Though your payment reference and access to My Account will remain the same eventually you will pay rent to Springboard 2.
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